Everything you need to know about getting your Babushka order to you.

Where we ship

We ship across Iceland. If you're outside Iceland and want to order, email us at babushka@babushka.is before you buy and we'll sort out shipping with you directly.

Processing time

We process and pack orders within 2–3 business days. Orders placed over the weekend or on a holiday start processing the next business day. You'll get a confirmation email when you order, and another with your tracking details once it's on its way.

Delivery

We ship with Dropp. At checkout you choose how you want it delivered — pick-up at a Dropp location near you, or home delivery — and the price updates based on the option you pick.

Once your order ships, Dropp is fast: orders in the capital area and the southwest usually arrive the same or next business day, and the rest of the country typically within one to two business days after that.

Shipping rates

Your shipping cost is calculated at checkout based on the delivery option you choose. Orders over 22.900 ISK ship free.

Tracking your order

When your order is on its way, you'll get a notification from Dropp with a tracking number. You can follow your package any time at dropp.is. Tracking can take a little while to go live after you get the notification, so don't worry if it's not moving right away.

Delays

Now and then things slow down — weather, busy periods, stuff outside our control. If there's a known delay that affects your order, we'll let you know as soon as we can. If your package hasn't moved in a while, check your tracking at dropp.is, and if it still looks stuck, email us at babushka@babushka.is and we'll chase it with Dropp.

Damaged or wrong items

If your order turns up damaged or you got the wrong thing, email us at babushka@babushka.is with your order number and a photo — ideally within 7 days so we can sort it quickly. This doesn't limit your statutory right to complain about a faulty product, which lasts up to two years under Icelandic consumer law.